Privacy Policy

1. Overview

This Privacy Policy explains how SAARTHI ("Platform"), operated by Kolbro Group Private Limited ("Company", "we", "our", "us"), collects, uses, stores, and protects personal data.

By using SAARTHI, you agree to this Privacy Policy. If you use SAARTHI through a school, district, or other institution, that institution may also have separate policies that apply.

2. Information We Collect

We may collect:

• Account and identity information: name, email, phone number, role, school or tenant details.
• Professional and assessment data: assessment responses, scores, feedback, competency progress, and activity records.
• Technical data: device type, operating system, browser/app version, IP address, logs, and diagnostic information.
• Support and communication data: requests, feedback, and correspondence with support teams.

3. How We Use Information

We use information to:

• Provide authentication, onboarding, and access control.
• Deliver assessments, analytics, and reporting features.
• Improve platform reliability, performance, and user experience.
• Detect abuse, maintain security, and prevent fraud.
• Communicate service updates, critical notices, and support responses.
• Comply with legal, regulatory, and contractual obligations.

4. Data Sharing and Disclosure

We do not sell personal data. We may share data:

• With authorized school or organization administrators under your tenant.
• With vetted service providers (hosting, communications, analytics, infrastructure) under contractual safeguards.
• When required by law, court order, or lawful government request.
• To enforce our legal rights, prevent harm, or protect platform integrity.

5. Data Retention

We retain data for as long as required to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and tenant requirements.

6. Security Measures

We use reasonable technical and organizational safeguards, including access controls, encrypted transport (HTTPS), logging, and environment-based secrets management. No system is completely secure, and users should also protect their credentials.

7. Your Rights and Choices

Subject to applicable law, you may request to:

• Access, correct, or update your personal data.
• Delete data that is no longer required for service or legal purposes.
• Restrict or object to specific processing where applicable.

Institution-managed accounts should route privacy requests through their school or tenant administrator first.

8. Children's and Student Data

SAARTHI is intended for authorized educational workflows. Where student-related data is processed, institutions are responsible for obtaining required permissions and legal bases under applicable law.

9. International Data Processing

Data may be processed in regions where our infrastructure or service providers operate, subject to appropriate safeguards and contractual protections.

10. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be posted within the platform, and the "Last updated" date will reflect the latest revision.

11. Request Account and Data Deletion

To request deletion of your account and associated data, use one of the following:

• Submit a deletion request form
• Email us directly

12. Contact

For privacy questions or requests, contact:

Kolbro Group Private Limited
Email: [email protected]
Address: 2nd Floor, Plot No. 8, Flat No. 215, Satyam Apartment, Wardha Road, Dhantoli, Nagpur, Maharashtra 440012, India