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Public accessibility statement

Access to SAARTHI should work for every educator.

This statement explains our accessibility target, the limitations we currently know about, and how to request help or an accessible alternative.

Reviewed 22 August 2026

Request assistance हिंदी सारांश 

Current status

  1. Target: WCAG 2.2 Level AAFor the main things you do on the website (logging in, assessments, getting help) and for documents SAARTHI generates.Set
  2. Fixes and formal checks in progressKnown problems are listed below. We are working on each of them.In progress
  3. No formal claim yetThis page does not claim that every page and PDF fully meets the standard.Not claimed

Our commitment

A clear accessibility target

SAARTHI aims for WCAG 2.2 Level AA, the international accessibility standard, in its main web tasks (logging in, assessments, getting help) and in generated documents. Accessibility is checked while pages are designed, built and reviewed, and again before each update goes live, not once.

  • Keyboard access

    The main tasks are built to work with a keyboard alone, with a visible focus outline and a link that skips to the page content.

  • Responsive presentation

    Core pages are built to fit phone screens and to stay readable when you zoom in.

  • Readable structure

    Pages use proper headings, named buttons and fields, and text descriptions of pictures, and never show a status by colour alone.

  • Language access

    Key steps, help and the login form’s own messages, at the top of the form and under each field, have a Hindi line, and the TCA questions are given in full in both languages. The legal notices are in English, with a Hindi line on what each covers. The wording still awaits the approved language review.

Known limitations

Problems still being fixed

We publish these limitations so users can make an informed choice and request an alternative. We are working on each of these; none is accepted as permanent.

  • Some older pages are still being checked for repeated page regions, buttons without names, and touch targets that are too small.Being fixed
  • Some generated PDF files are still being checked for Hindi fonts, reading order, tags, and how they work with screen readers.Being fixed
  • Most screens after you log in are in English only for now, and Hindi has not yet been checked across every download.Being fixed
  • Picking up an assessment after the internet drops is not yet confirmed: the live assessment must first pass a full test of losing and regaining the connection.Being fixed
  • The two archived TCA walkthrough videos have English and Hindi subtitles in the picture, but no separate text version yet. To get a video’s steps in writing, send an accessibility request.Being fixed

Assisted use

Tell us what is blocking you

You can report an accessibility barrier or ask for content in an alternative format.

Please do not include passwords, one-time codes, assessment answers, or private evidence in your message.

Helpful details to include

The page or file, what you were trying to do, the browser or device, any assistive technology used, and the alternative format or response method you prefer.

Response process

How an accessibility request is handled

  1. 1
    RecordThe request is logged without collecting unnecessary personal or assessment data.
  2. 2
    CheckThe team works out which task is affected, how serious it is, and an accessible way to do it meanwhile.
  3. 3
    RespondSupport shares the alternative or next action through the contact route you provided.
  4. 4
    FixThe underlying issue is tracked, tested, and checked again before the fix goes live.

हिंदी सारांश

SAARTHI का लक्ष्य महत्वपूर्ण वेब प्रक्रियाओं और दस्तावेज़ों के लिए WCAG 2.2 स्तर AA है। औपचारिक अनुरूपता परीक्षण अभी जारी है। यदि किसी पृष्ठ, नियंत्रण या दस्तावेज़ का उपयोग करने में बाधा हो, तो सहायता फ़ॉर्म या ईमेल के माध्यम से सुलभ विकल्प माँगें। संदेश में पासवर्ड, OTP, मूल्यांकन उत्तर या निजी साक्ष्य न भेजें।

लॉगिन के बाद की ज़्यादातर स्क्रीन अभी केवल अंग्रेज़ी में हैं। हिंदी शब्दावली की अधिकृत समीक्षा अभी लंबित है।

We review this statement whenever a material accessibility issue is identified, the platform changes, or an applicable standard is updated. Verified improvements and known limitations are reflected here. Report a barrier.