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Get help from the SAARTHI team
Tell us what is wrong and we will follow it up by email. Teachers: use the support request below. Education departments and partners: request a walkthrough or ask a general question.
नाम, स्कूल या विषय गलत हो तो अपने स्कूल के नोडल अधिकारी से संपर्क करें। लॉगिन या किसी और समस्या के लिए नीचे सहायता अनुरोध भेजें।
Who to contact
- Your school’s nodal officerFor the details your school holds about you: name, school, subject or role.
- SAARTHI supportFor logging in, the app, a TCA record, or anything that is not working.
- Accessibility helpIf something on SAARTHI is hard to see, hear or use. How we handle it.
Send a message
Wrong name or school? Your school’s nodal officer corrects it. For anything else, use this form.
नाम या स्कूल गलत है? अपने स्कूल के नोडल अधिकारी से ठीक कराएँ। बाकी सब के लिए यह फ़ॉर्म भरें।
This request will be filed under Account access.
यह अनुरोध ‘Account access’ के रूप में दर्ज होगा।
This request will be filed under Account or data deletion.
यह अनुरोध ‘Account or data deletion’ के रूप में दर्ज होगा।
This request will be filed under Accessibility help.
यह अनुरोध ‘Accessibility help’ के रूप में दर्ज होगा।
This request will be filed under TCA record or correction.
यह अनुरोध ‘TCA record or correction’ के रूप में दर्ज होगा।
This request will be filed under Technical issue (classroom card).
यह अनुरोध ‘Technical issue (classroom card)’ के रूप में दर्ज होगा।
Support request
Use this form if you cannot log in, something is not working, your details are still wrong after your nodal officer has checked them, or you want your account or data deleted. All fields are required unless marked optional.
आप हिंदी या अंग्रेज़ी में लिख सकते हैं।
Request a product walkthroughFor education departments and institutions.
Share your institution context and we will tailor the walkthrough around your goals. All fields are required.
General contactPartnerships, billing and product questions.
For partnerships, billing, product questions, or anything that does not need technical triage. All fields are required.
Quick answers
Frequently asked questions
Answers to common questions about logging in, your records, support and walkthroughs.
I can’t log in. What should I do?
On the log-in page choose Phone: SAARTHI sends a one-time code (OTP) to your registered mobile number, so you do not need a password. If your number is not recognized, or you still cannot log in, send a support request with your name, your school and the number you use.
My name, school or subject is wrong in SAARTHI.
Your account comes from the list your school or institution keeps. Ask your school’s nodal officer to correct it. If that does not fix it, send a support request describing what is wrong.
Where can I see my TCA record?
The June 2026 TCA window is closed. Log in with your registered mobile number to see any record you already have. If a record is missing or wrong, send a TCA correction request: it reaches the team that reviews TCA records.
Can I request account or data deletion?
Yes. Send a support request and choose “Account or data deletion”. The team will tell you how they will check it is you, and how long it takes.
What kind of support do you offer?
We answer support requests by email, help schools and departments get started, and follow up on problems with the product, its set-up and accounts.
Can I request a product walkthrough?
Yes. Use the walkthrough request form and our team will tailor the conversation to your institution type and goals.
How long does implementation take?
Basic onboarding is typically measured in weeks, while larger deployments depend on framework setup, users, and integrations.
Still need help? The team keeps a record of every request and replies by email.